1. How do I book a service? Simply fill out the Client Enquiry Form or reach out via the Contact Page. If you're unsure which package fits your needs, select “Other” and briefly describe your manuscript — we’ll recommend the best fit.
2. What file formats do you accept? We work with Word documents (.doc/.docx), PDFs, and Google Docs. Using something else? Just let us know — we’ll figure it out!
3. How do I submit my manuscript? After completing the form, we’ll follow up with confirmation and a secure upload link for your manuscript.
4. How does payment work? Once we agree on the scope of work, we’ll issue an invoice. For projects under $350 (or equivalent), full payment is required upfront before work begins.
For projects over $350, a non-refundable 50% deposit is required upfront to secure your booking. The remaining balance is due upon completion, before final delivery. We accept PayPal.
5. Do you offer free samples or discounts? Yes! New clients can request a free sample edit (up to 500 words). We also offer discounts and loyalty rewards.
6. What’s your turnaround time? Turnaround depends on word count and complexity.
Small projects: 3–10 business days
Full manuscripts: 2–12 weeks Need it faster? Express delivery (+25%) is available.
7. What if I need changes after delivery? You can mix editing, a review, or even research assistance. We’ll prepare a custom bundle tailored to your needs.
9. Do you work with academic or student projects? Yes! We specialize in editing research papers, theses, and literature reviews. Just share the guidelines — we’ll tailor our support to match.